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Scratching Their Itch

A pet peeve is a highlight for a client. They are the items they check when you leave. Every client has one or more items that make their home feel clean. When one of these items is missed, they can feel like their whole house is dirty. 

To find a clients pet peeve, ask questions if you see them. "Is there anything special you want me to pay attention to?" And listen to any complaints they might have. Even if it is not a pet peeve, you can bet thy will be checking that at the next cleaning.

If you know what a client's pet peeves are, you can almost guarantee a good review.