Section 5

Section 5

Cleaning Procedure

 

Each person has their individual preferences when cleaning. Some like to clean the kitchen first. Others prefer to collect the trash while doing the bathrooms. While there is some latitude given to the employee about the order in which a house is cleaned, the same items must be cleaned by each employee. Following is a detailed description of the items to be cleaned in each area of a typical house.

 

Entering the House

To announce your visit, always ring the doorbell or knock even if the client is not typically home. Upon opening the door, call out in a friendly voice. “It’s Sheryl from Country Maid.”

Remove your shoes and leave them at the entrance or outside. If you are wearing sandals, put socks on your feet.

 

Kitchen

Check the ceiling for cobwebs and remove them.

Dust the center light and any fan blades.

Put any dirty dishes in the dishwasher or wash them by hand.

Change the trash bag.

Fill the sink with warm water and a little dish soap.

Use the soap-water solution to wash the counter tops, appliance surfaces and spot clean the cabinet faces. Clean inside the microwave.

Drain the water in the sink. Use Soft Scrub Gel and the sponge to clean sink. Rinse until all residues are gone.

Use glass cleaner to shine all chrome surfaces and appliances. Align sink faucet. Straighten counter items and dish rags or towels.

Shake area rugs outside.

Remove all rugs and vacuum floor with the canister vacuum.

Wash the floor with the appropriate cleaner. Ring out the rag well and watch for water spots on the floor. Dry the floor with a separate rag if needed.

Do not replace the floor rugs until the floor is completely dry.

 

Bathrooms

Check the ceiling for cobwebs and remove them.

Dust the center light and the bath vent.

Clean vanity lights and mirror with glass cleaner. Spot clean vanity face.

Apply chemicals to the sink, toilet and tub/shower stall. Allow to chemicals soak for five minutes.

Take out trash. Shake area rugs outside.

Scour sink with sponge. Use the non-abrasive side to clean the faucets. Scrub and flush toilet. Clean tub/shower stall. Rinse shower stall walls with water and dry with towel.

Use glass cleaner to shine chrome surfaces. Straighten counter accessories. Dust all towel holders and toilet paper holder. Fold toilet paper end in triangle shape and apply the flower sticker.

Remove all rugs and vacuum floor with the canister vacuum.

Wash the floor with the appropriate cleaner. Ring out the rag well and watch for water spots on the floor. Dry the floor with a separate rag if needed.

Do not replace the floor rugs until the floor is completely dry.

 

Bedrooms/Living Rooms/Offices

These three rooms are similar in cleaning needs. The general cleaning description is given with unique needs listed after.

Dusting in this brief explanation refers to both wood and glass cleaning. Wood dusting uses a dusting cleaner and the flannel rags. Glass cleaning uses the glass cleaner and the blue lint-free surgical towels. Use appropriate cleaners and rags for each surface.

Check the ceiling for cobwebs and remove them.

Dust the center light and any fan blades.

Dust and straighten any items in the center of the room.

Dust the perimeter of the room in a clockwise manner dusting each area from top to bottom. Be certain to dust under small knick knacks and the item itself when applicable. Use the dusting wand for hard to reach areas.

Neatly arrange items in the room. For example: folding blankets, straightening pillows, making the beds, straightening area rugs, arranging table magazines, toys, shoes, etc.

In an office, the general rule is we clean a desk if it is reasonably accessible. That is, we do not clean messy desks. It is very important that nothing is lost on a desk. Be careful to accurately replace any moved items. Call if you have any questions.

In a bedroom, we always make the beds if needed. Occasionally, a customer may want the sheets changed. Special notes will be listed for each customer.

 

Special Notes on Dusting:

When dusting tables and chairs, the legs and base should also be dusted. When you are doing the railings, remember to dust the spindles and bottoms of the railing.

Picture frames either mounted on a wall or set on a ledge should be dusted. Be careful of pictures that do not have glass to protect them. Also be careful not to knock pictures off of their wall mounting.

In bedrooms, dust the head and foot boards. And dust the top, front and sides of the dressers.

Lampshades collect dust and cobwebs that may not be noticed until the lights are turned on. Dust and check them for cobwebs each time you clean.

Baseboards should be wiped down when they are in the open.

Window ledges can collect dead bugs. Wipe them off each visit.

Electronics attract dust. Make sure to clean the surfaces including those that are somewhat hidden around televisions and home electronics.

Be careful of television and computer screens. Newer monitors have special cleaning needs. If you are not certain of the cleaning needs for the surface, check you notebook to see if there are any notes, ask the homeowner if they are available or leave it untouched and leave a note for the homeowner. It is better to leave the item not cleaned than to ruin a $5,000 television.

 

Glass Cleaning:

While we do not do windows, we do clean any glass for the entry doors. This includes door windows, sidelights and storm doors. We do both the inside and outside weather permitting. All sliding glass doors are also cleaned inside and out.

 

Washing floors:

All wood, vinyl and ceramic floors are to be vacuumed with the canister vacuum prior to washing. All washed floors are done by hand. Wear your kneepads when washing floors.

Vacuum all hard surface floors.

Make a cleaning solution of one to two ounces of floor cleaner per gallon of warm water for vinyl floors and ceramic floors unless otherwise noted. Use ¼ cup of vinegar per 2 gallons of warm water for wood floors.

Wet a rag in the solution and thoroughly ring it out. Wash the entire floor paying special attention to high traffic areas, areas where food is eaten and hidden areas such as behind toilets. Follow with a dry towel if needed to prevent spotting.

Collect the trash from each room as you go throughout the house.

Allow the floors to thoroughly dry before replacing area rugs.

 

Vacuuming:

Vacuum your way out of the house. Begin on the upper or lower level and vacuum the rooms as you back up so you do not need to step on any vacuumed area. Make neat and orderly vacuum lines in the carpet nap.

This is typically a good time to replace area rugs in hard surface rooms such as bathrooms. Replace trashcans at this time as well.

Be sure to vacuum under all couches, beds and tables with the small canister vac.

 

Leaving

When you leave, make sure to pick up the payment and leave a cleaner card along with any needed notes. If the payment is not left, leave a payment envelope with a friendly reminder note, “I noticed you forgot your payment. You can send it in this envelope. Thank you, Julie.”

Occasionally, it is nice to leave a friendly note such as, “You have a lovely home. I enjoyed serving you!” You may also wish to comment on a newly decorated room, addition, holiday setup or family event. Keep your notes brief and positive.


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